Privacy Policy — Snap Print

Snap Print ("Snap Print", "we", "us", or "our") respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains what personal information we may collect, how we use it, when it may be shared, how long we retain it, and the choices and rights available to you when you use snaprint.in or place an order with us.

By using our website or placing an order, you acknowledge that you have read this Privacy Policy.

Information We Collect

Depending on how you interact with our website and services, we may collect the following information:

Information You Provide

When you place an order or contact us, we may collect:

Name
Email address
Phone number
Billing and shipping address
Order details, including products purchased, quantities, customization details, order value, and order status
Information you provide when contacting customer support or submitting an order-related request
Information required to process custom or made-to-order products, such as measurements, specifications, or other details you voluntarily provide

Payment & Transaction Information

Payments are processed through Razorpay, our third-party payment service provider.

Snap Print does not intentionally collect or store your full payment card credentials, such as your complete card number, CVV, or card expiry details on our own systems.

Razorpay and other payment-service providers may process payment and transaction information as necessary to authorize and complete your payment, prevent fraud, comply with applicable requirements, and provide their services. Razorpay's own privacy practices apply to information processed by Razorpay.

Technical Information

When you visit or use our website, certain technical information may be processed automatically by our website infrastructure and service providers. This may include information such as:

IP address
Browser and device information
Operating system
Pages or resources accessed
Date and time of access
Security and diagnostic information
Information relating to website sessions and technical performance

We use such information primarily for website operation, security, fraud prevention, troubleshooting, and maintaining reliable services.

How We Use Your Information

We may use personal information for the following purposes:

To process, fulfill, and deliver your orders
To process payments and verify transactions
To send order confirmations, invoices, shipping notifications, and other transactional communications
To communicate with you regarding your order or customer-support requests
To manufacture and deliver custom or made-to-order products
To provide tracking and delivery information
To investigate and resolve complaints, disputes, refund requests, and damaged or defective product claims
To prevent fraud, abuse, unauthorized transactions, and other misuse of our services
To maintain business, accounting, tax, and transaction records
To comply with applicable laws, regulations, legal processes, or lawful requests from authorities
To establish, exercise, or defend legal claims and protect our rights and property

We do not sell or rent your personal information to third parties.

We do not use your order information for unrelated advertising purposes unless we separately inform you and obtain any consent required by applicable law.

Sharing of Your Information

We may share personal information with trusted third parties where reasonably necessary to operate Snap Print and provide our services.

These may include:

Razorpay

We use Razorpay for payment processing. Razorpay may process payment, transaction, contact, and technical information as necessary to provide payment services, prevent fraud, and comply with applicable requirements. Razorpay's own privacy practices apply to information processed by Razorpay.

Resend

We use Resend to send transactional emails such as order confirmations, shipping notifications, and other service-related communications.

Information processed through Resend may include email addresses, email content, and associated technical or delivery metadata necessary to provide its email service. Resend's own privacy policy and data-processing terms govern its processing of information on its platform.

Cloudflare

We may use Cloudflare for website hosting infrastructure, security, performance, and protection against malicious or unauthorized activity.

Cloudflare may process technical information associated with visitors and website requests as necessary to provide these services. Cloudflare's own privacy practices apply to information processed through its services.

Shipping & Logistics Partners

To deliver your order, we may share relevant information such as your name, phone number, shipping address, and order/shipment details with third-party shipping and logistics providers.

These may include Blue Dart, Delhivery, India Post, or other shipping providers, depending on the delivery method, destination, and availability.

Other Service Providers

We may also use other service providers where reasonably necessary for activities such as website operation, hosting, security, accounting, customer support, fraud prevention, or legal compliance.

We expect service providers handling personal information on our behalf to use it only for the purposes for which it has been provided or as otherwise permitted by applicable law.

Legal & Regulatory Disclosure

We may disclose personal information where reasonably necessary to:

Comply with applicable laws, regulations, court orders, or lawful governmental requests
Prevent or investigate fraud, security incidents, or unlawful activity
Protect the rights, safety, property, or security of Snap Print, our customers, or others
Establish, exercise, or defend legal claims
Comply with accounting, taxation, consumer-protection, or other legal obligations

International Processing

Some third-party service providers we use may process or store information on infrastructure located outside India.

Certain technology providers used for email, hosting, security, payment processing, or other services may operate internationally. Where personal information is processed outside India, we will take reasonable steps and comply with applicable legal requirements governing such processing and transfers.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The period for which information is retained may depend on:

The nature of the information
The purpose for which it was collected
The duration of our business relationship with you
Whether the information is required to resolve a dispute or customer-service issue
Accounting, tax, consumer-protection, legal, or regulatory requirements
Fraud prevention and security requirements
The establishment, exercise, or defence of legal claims

When personal information is no longer required for these purposes, we will take reasonable steps to delete, anonymize, or otherwise dispose of it, subject to applicable legal and operational requirements.

Information held by third-party service providers may also be subject to their own applicable retention policies and contractual obligations.

Your Privacy Rights

Depending on applicable law, you may have rights concerning your personal information, including the ability to:

Request access to personal information we hold about you
Request correction or updating of inaccurate information
Request deletion of personal information where permitted by law
Withdraw consent where processing is based on consent
Raise a complaint regarding our handling of your personal information

Some requests may be subject to legal or legitimate exceptions. For example, we may need to retain certain information to comply with tax, accounting, legal, fraud-prevention, dispute-resolution, or other applicable requirements.

To exercise a privacy right or submit a data-related request, email us at queries@snaprint.in.

We may need to verify your identity before processing certain requests to prevent unauthorized access to personal information.

Cookies & Similar Technologies

Snap Print does not currently use cookies or similar technologies for advertising, behavioural tracking, or analytics.

However, certain third-party services integrated with our website, such as Cloudflare and Razorpay, may use cookies or similar technologies that are necessary for functions such as payment processing, website security, fraud prevention, performance, or other technical purposes. The use of such technologies is governed by the respective third party's privacy policies and service configuration.

Snap Print does not intentionally use these technologies to create advertising profiles or track your activity across unrelated websites.

You can manage or block cookies through your browser settings. However, disabling certain cookies may affect the functionality of checkout, payment processing, security features, or other parts of the website.

If Snap Print introduces non-essential cookies or tracking technologies, such as analytics or advertising tools, we will update this Privacy Policy and provide any notices or obtain any consent required by applicable law.

Children's Privacy

Snap Print's website and products are not specifically directed at children under the age of 18.

We do not knowingly request or collect personal information from children for independent purchases or account creation.

If you are a parent or legal guardian and believe that a child has provided personal information to us without appropriate authorization, please contact us at queries@snaprint.in. We will review the request and take appropriate action in accordance with applicable law.

Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include access controls, secure service providers, security monitoring, and other safeguards appropriate to the nature of the information and our business.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

If we become aware of a personal data breach that requires notification under applicable law, we will take appropriate steps to contain and investigate the incident and notify affected individuals and relevant authorities as required by law.

Third-Party Websites & Services

Our website may contain links to third-party websites or services, including payment, shipping, or other external services.

This Privacy Policy applies to information handled by Snap Print. Third-party services operate under their own privacy policies and terms.

We encourage you to review the privacy policies of third-party services before providing information directly to them.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable legal requirements.

The "Last updated" date at the top of this page indicates when the policy was most recently revised.

Where required by applicable law, we will provide appropriate notice of material changes.

Contact Us

For privacy questions, data-access requests, correction or deletion requests, or other privacy-related concerns, please contact:

Email: queries@snaprint.in

Snap Print
Vadodara, Gujarat, India