Frequently Asked Questions

Snap Print is a 3D-printing business based in Vadodara, Gujarat, India. We offer 3D-printed products including decor, toys, accessories, models, and custom engineering parts.

Our products are currently manufactured using PLA (Polylactic Acid) filament.

PLA is suitable for many everyday and decorative applications, but it has temperature and mechanical limitations. Unless specifically stated otherwise, our products should not be considered safety-certified, load-bearing, or suitable for critical applications.

Product images are representative. Because 3D printing is a physical manufacturing process, minor variations in colour, texture, layer appearance, dimensions, or finish may occur.

Minor variations that do not materially affect the product's functionality, specifications, or appearance are considered normal characteristics of 3D printing.

Not necessarily. Some products may be produced in small batches, while others are manufactured after an order is placed.

Products that require additional production time will be identified accordingly. Custom prints, models, and made-to-order products generally require an additional 1–2 business days for production before shipping.

Select the product you want, choose the available options or customizations, add it to your cart, and complete checkout.

An order is considered confirmed after successful payment and acceptance for processing.

No. Snap Print currently does not require customers to create an account to place an order.

If you need help locating information about a previous order, contact us at queries@snaprint.in with your relevant order details.

Yes. Snap Print accepts custom and made-to-order requirements where the requested part can be manufactured using our available processes and materials.

For custom engineering parts, customers should provide accurate specifications, measurements, files, tolerances, and intended-use information where relevant.

We may need to review a custom request before production.

Cancellation due to a change of mind is possible only if the cancellation request is received within 6 hours of payment confirmation and before production begins, whichever occurs first.

Once production or printing has started, cancellation due to a change of mind is no longer possible.

Payment methods available to you are shown during checkout.

Online payments are processed through Razorpay, our third-party payment service provider.

Snap Print does not intentionally collect or store your full payment card credentials, such as your complete card number, CVV, or card expiry details, on our own systems.

We currently ship to addresses within India only.

Our estimated carrier delivery times are:

Custom prints, models, and made-to-order products generally require an additional 1–2 business days for production before shipping.

Once your order has been handed over to the shipping carrier, you will receive tracking information by email.

You can also track your order through our Track Your Order page.

Tracking information may take some time to become active after the shipment is handed over to the carrier.

Yes. Delivery estimates may be affected by carrier delays, adverse weather, high-demand periods, public holidays, transportation disruptions, or other circumstances beyond our reasonable control.

We monitor shipments and will notify you by email if we become aware of a significant delay.

Shipping charges depend on the shipping method and delivery destination selected at checkout.

If the amount charged for shipping exceeds the actual applicable shipping cost, the excess amount will be refunded after delivery.

Approved shipping-cost refunds may take up to 7 business days to reflect in the original payment method, depending on the payment method and the customer's bank or financial institution.

Generally, no. Because many Snap Print products are custom-made or produced specifically after an order is placed, we do not accept returns or provide refunds solely because a customer has changed their mind after placing an order.

This does not affect any consumer rights or remedies that cannot legally be excluded.

Please contact us at queries@snaprint.in within 24 hours of delivery.

For transit damage, we strongly require a clear, continuous unboxing video showing the package in its delivered condition, including the shipping label, before opening and throughout the unboxing process.

Contact us within 24 hours of delivery with your order number and clear photographs and/or video showing the issue.

If the product is verified as defective, incorrect, or materially different from the agreed specifications, we will review the claim and provide an appropriate remedy in accordance with our Refund & Return Policy and applicable law.

Once a refund has been approved and initiated, it may take up to 7 business days to reflect in the original payment method, depending on the payment method and the customer's bank or financial institution.

You can request cancellation for a full refund if your request is received within 6 hours of payment confirmation and before production begins, whichever occurs first.

Once production or printing has started, cancellation due to a change of mind is no longer possible.

A cancellation is considered accepted only after Snap Print confirms it.

Yes. Snap Print can manufacture suitable custom parts based on customer-provided designs and specifications.

The feasibility of a custom part depends on factors such as geometry, dimensions, material requirements, tolerances, intended application, and manufacturing limitations.

Custom parts can be manufactured from customer-provided designs where the file and requirements are suitable for production.

Please provide the relevant design file, dimensions, tolerances, material requirements, and any other information necessary to manufacture the part correctly.

Custom and made-to-order parts are generally not returnable or refundable due to a change of mind, incorrect customer requirements, or reasons unrelated to a defect or error on our part.

If a custom part is defective, damaged, incorrect, or does not conform to the specifications agreed upon at the time of purchase, contact us within 24 hours of delivery so that we can review the issue.

No. Snap Print does not sell or rent your personal information to third parties.

We may share relevant information with service providers such as payment processors, email providers, website/security providers, and shipping partners when reasonably necessary to provide our services.

You can email queries@snaprint.in with your request.

Depending on applicable law, you may request access, correction, or deletion of personal information. Some information may need to be retained for legal, tax, accounting, dispute-resolution, fraud-prevention, or other legitimate requirements.